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Frequently Asked Questions

What’s the difference between hard and soft water?

According to homewater101.com, 85% of homes in the U.S. have hard water. If you often find magnesium, calcium, and limescale buildup on your faucets and appliances, experience dry skin and an itchy scalp, and have noticed your laundry feels dull and dingy, you might have hard water. 

Soft water is sometimes described as feeling “slippery” on your skin, especially compared to hard water. If you never find limescale buildup on your fixtures and don’t struggle with dry skin and hair, it’s likely you have soft water in your home. Another easy way to tell: if you have a running water softener, you likely have soft water. 

Learn more about the effect hard water can have on your life on our Common Hard Water Issues page.

How do I choose the right water softener for my home?

There are many factors that influence which water softener will be right for your home and for your family, including: the size of your house, the amount of people using water in your home, your water source and how naturally hard your water is, available floor area and plumbing accessibility, and more. Let your Aqua Systems expert do the work of assessing your setup and helping you choose the system that’s just right for you.

Is softened water safe to drink?

Yes, softened water is safe to drink. Depending on the hardness of your water and the amount of sodium used to treat it, you may notice a salty taste. If purified, great tasting drinking water is a priority for you and your family, check out Aqua Systems Water Filtration Systems, Drinking Water Systems, and Water Coolers and Dispensers. You can even choose a Whole House System that covers water softening and drinking water.

How long does a water softener last?

We like to say your Aqua Systems water softener is the last you’ll ever have to buy. Why? Because our water softeners are designed to be simple to update and reconfigure as your needs change, with exchangeable parts for easy repairs. In addition to modular design, all Aqua Systems water softeners are eligible for industry-leading warranty coverage ranging from three to seven years for parts and salt tanks, and lifetime coverage for mineral tanks.

Do I have to buy salt for my water softener?

Yes, water softeners require a regularly replenished supply of salt. To make your water softener maintenance easy, Aqua Systems provides premium salt cubes for drive thru pick-up or delivery to your home. Check out your options on our Salt Pick-up and Delivery page.